Performance measurement is an important tool in helping fleet managers and policy makers evaluate the quality and effectiveness of fleet services. This season will provide proactive and practical examples of the top ten performance measures used by many public works fleet management organizations across the country. These key performance measures, that make up an effective program, should reflect the unique characteristics, environment and situation of your organization.
Learning Objectives:
1. Identify the performance measure most commonly used by fleet operations.
2. Explore how your agency can adapt these performance measures to meet current needs.
3. Explain the value of measuring performance to managers and technicians.
Contributor/Source
Don Miller CPFP;James (Darryl) Syler CPFP;Jeff Tews CPFP;Kevin Schlangen CPFP, CAFM, CEM;Mark Stinson CPFP
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Proficiency Levels
Introductory
Focuses on a general or broad overview of the topic, awareness of basic factual recall. Limited experience of the subject matter is necessary to understand content areas.
Applied
Focuses on practical implementation of technical steps or strategies, some prior knowledge and experience of the topic is necessary.
Advanced
Mastery of basic concepts associated with an area has been obtained. Focuses on understanding nuances, advanced concepts, and intricacies with implementation within knowledge area. Strong understanding of how the concept impacts other factors or areas of operations.
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Click, Listen & Learn (CLL) are interactive educational webinars. Each program is led by top experts in the field who share new ideas, methods, and technologies in a fast-paced two-hour time frame. These programs are available free to APWA members. CLL programs are eligible for continuing education units (CEUs).
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PWX session recordings cover a wide variety of topics, including integrating modes of transportation, traffic and transit, construction management, emergency management, engineering and technology, fleet and facilities, management, parks and grounds, snow and ice control, and stormwater/flood control, as well as solid waste, roads and bridges and water/wastewater. PWX sessions are eligible for continuing education units (CEUs).
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